Local Salesforce Admin Class

Later this year, Durham Tech is offering a class called Salesforce.com for Administrators. The class will be 5 Mondays in November and December 9am – 5pm.

This course is substantially less expensive than most other Salesforce Admin courses and will be taught locally (Durham).

Here’s the Course Description:

Whether you are a new Salesforce® system administrator or have been managing Salesforce for some time, you probably realize that a big part of the job is receiving and acting on requests from management or other Salesforce users to modify the system to meet the needs of the users and the company. The nature of Salesforce is such that there are almost always several ways to accomplish these types of modifications, so how will you know that you’re taking the right approach and really providing the support that is needed?

By completing this course, you will identify information about the five native business processes every company can manage using Salesforce, regardless of the License Edition. You will also gain insight into each of the functional groups of users (Inside Sales, Outside Sales, Marketing, Customer Support, and Management), and you will establish patterns of critical thinking that can help you to ensure that you are indeed taking the right approach and providing the necessary support for each request you receive.

Ultimately, completing this course enables you to be a vital resource for knowing how to configure the system in a manner that also allows the extraction of intelligence needed to measure and improve the company’s key performance indicators.

Here is the official flyer:  Salesforce com for Administrators–Overview

 

MidWest Dreamin’ – A recap

MidWest Dreamin’ 2014 was a blast! The folks who organized (and I won’t try to name them all), did an amazing job! This regional user group pulled in over 400 (paid!) attendees! Amazing!

First, I want to mention the awesome sponsors of the event! Without these folks, this event would not have happened. When you get the chance, thank these folks for being a part of this amazing community!

SpringCM hosted a welcome party at their offices. Connections were made, friends caught up, and I may have tested out SpringCM’s awesome bean bag chairs. Thanks to the SpringCM folks for hosting us!

The event kicked off with a keynote from Peter Coffee entitled “No Services, No Silos”. As always, Peter’s talk provided food for thought. We live in connected customer world now folks. How will your organization address the needs of your customers? How will you compete?

After a short break, the sessions started. All told there were 20 sessions with a break for lunch. they covered everything from Admin tips and tricks, to Visual Flow, to change management. There was something for everyone. (Yes, I presented. Yes, it was awesome. Yes, I can’t wait to be invited back again next year!) The content for every session is available in the Success Community.

A quick note about lunch: Yummy!!

While the sessions were happening the Expo floor was open. There was quite a bit of traffic and the sponsors I spoke to were pleased with the interest. Lots of cool swag was given away and several folks took advantage of the “Ask an Expert” booth manned by community members.

The closing keynote, presented by Shawna Wolverton & Todd Enders, included a call to action for how YOU can participate in the Community:

Once the official events were over, the dinners, parties, and general merriment started. A good time was had by all!

Summer ’14 – Delivered!

Summer ’14 is here!

Here are all the Ideas that were included in this release!

Some awesome stuff in there folks!

My personal favorite is the increase in Case attachment size (well, all attachments, but Cases are near and dear to my heart)!

The old limit was 5mb and the new is 5x that! That’s 25mb for each!

See page 29 of the release notes for more information.

 

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